SEDA ROSE JEWELLERS
Shipping & Delivery Policy
Beautifully Chosen. Personally Yours.
Effective Date: 10/2026
1. Our Commitment to Delivery
At SEDA ROSE Jewellers, we understand that fine jewellery is often purchased to celebrate something meaningful.
We aim to arrange the careful preparation and delivery of each order, whether it is selected from an existing collection, specially sourced or created through our bespoke design service.
Delivery arrangements may vary depending on the jewellery purchased, supplier location, manufacturing requirements and destination.
This policy explains how shipping, processing and delivery are managed.
2. Order Processing
Orders are processed after SEDA ROSE has accepted the purchase and received the required cleared payment.
For bespoke, made-to-order and specially sourced jewellery, procurement or manufacturing will not begin until the customer has approved the final quotation and relevant specifications and full cleared payment has been received.
Order processing times vary according to product availability, supplier arrangements and any customisation required.
An order confirmation does not necessarily mean that the jewellery has been dispatched.
3. Ready-Made Jewellery
Ready-made jewellery may be available for dispatch sooner than bespoke or specially sourced items.
Processing and dispatch estimates will be communicated where reasonably available.
Some products may require additional supplier confirmation, preparation or verification before dispatch.
SEDA ROSE does not guarantee immediate dispatch unless expressly confirmed in writing.
4. Bespoke and Specially Sourced Jewellery
Bespoke and specially sourced jewellery may require additional time for design coordination, gemstone sourcing, manufacturing, finishing and fulfilment.
Any production or delivery estimate provided before or during the order process is based on the information reasonably available at that time.
Where a specific delivery date is essential to the customer's purchase, this should be communicated before the order is accepted so that its feasibility can be assessed.
SEDA ROSE does not guarantee delivery by a particular date unless that commitment is expressly agreed.
Any delay will be handled in accordance with the accepted purchase terms and applicable law.
5. Australian Shipping
SEDA ROSE may arrange deliveries throughout Australia, subject to carrier availability, supplier restrictions and applicable shipping requirements.
Available delivery services and charges will be disclosed before the customer commits to a purchase, as required by law.
Shipping options may vary according to parcel value, size, destination and available security arrangements.
SEDA ROSE does not automatically provide complimentary shipping unless expressly advertised or agreed.
6. International Shipping
International delivery may be available for selected jewellery purchases and destinations.
Availability must be confirmed before the order is accepted.
International deliveries may be subject to customs procedures, import restrictions, duties, taxes, inspections and local delivery requirements.
Where legally permitted and properly disclosed before purchase, the recipient is responsible for applicable destination-country import duties, taxes and customs charges not included in the agreed purchase price.
SEDA ROSE will disclose known international shipping charges and relevant conditions before the customer commits to the purchase.
We cannot guarantee customs-clearance or international transit times.
Mandatory consumer rights and applicable delivery obligations remain unaffected.
7. Shipping Charges
Shipping charges depend on the jewellery, destination, carrier and selected service.
Applicable shipping charges will be disclosed during the quotation or checkout process before the order is confirmed.
Additional shipping services, such as specialised handling or insurance, may involve additional charges where lawfully disclosed and agreed.
SEDA ROSE will not impose undisclosed shipping charges after a binding purchase has been agreed.
8. Supplier-Direct Shipping
Some jewellery may be dispatched directly from an approved supplier, manufacturer or fulfilment provider to the customer.
Where this occurs, SEDA ROSE may not physically receive or personally inspect the item before dispatch.
Supplier-direct fulfilment does not remove SEDA ROSE's responsibilities as the retailer under applicable Australian Consumer Law.
Delivery arrangements will be coordinated according to the accepted order and available supplier services.
9. Tracking and Delivery Confirmation
Tracking information will be provided where available through the selected carrier or supplier.
Some deliveries may require a signature, identity verification or other security measures where supported by the carrier.
SEDA ROSE may request that higher-value parcels are not left unattended where the carrier offers that option.
These security measures are not guaranteed for every delivery.
Customers should follow any reasonable delivery instructions provided by the carrier.
10. Delivery Addresses
Customers are responsible for providing an accurate and complete delivery address and relevant contact details.
Customers should promptly notify SEDA ROSE if they identify an error.
Address changes may not be possible once an order has been dispatched.
Where an incorrect address supplied by the customer causes a failed delivery, additional reasonable redelivery costs may apply if legally permitted and appropriately disclosed.
SEDA ROSE remains responsible for errors attributable to its own actions or those of parties for whom it is legally responsible.
11. Delivery Timeframes
Delivery estimates are not guaranteed unless expressly agreed as binding.
Transit times may be affected by:
- Supplier and manufacturing schedules.
- Carrier operations and service availability.
- Customs and border procedures.
- Remote or regional destinations.
- Public holidays and peak trading periods.
- Severe weather or other disruptions.
Where a delivery delay occurs, SEDA ROSE will respond in accordance with applicable law and the agreed purchase terms.
Customers retain any applicable rights to cancel, receive a refund or obtain another remedy for a failure to supply within the legally required or agreed timeframe.
12. Lost or Missing Parcels
If an order has not arrived within the expected timeframe, customers should contact SEDA ROSE with their order details.
SEDA ROSE will make reasonable enquiries with the relevant supplier or carrier and assess the circumstances.
Where SEDA ROSE is legally responsible for a parcel that is lost before delivery, we will provide the remedy required by applicable law.
A carrier's tracking status or insurance decision does not automatically determine the customer's statutory rights.
Customers will not be required to resolve a retailer-responsible delivery failure solely with the carrier.
13. Damaged Deliveries
Customers are encouraged to inspect their jewellery and packaging promptly after receipt.
If an item arrives damaged, please contact SEDA ROSE as soon as reasonably possible and provide available photographs and order information to assist our assessment.
This request is intended to help investigate the issue and does not impose a deadline that removes statutory rights.
Where goods arrive damaged or otherwise fail to meet applicable consumer guarantees, SEDA ROSE will provide the appropriate remedy required by law.
14. Delivery Insurance
Insurance may be arranged for selected shipments depending on the jewellery value, carrier, supplier and agreed delivery service.
SEDA ROSE does not represent that every parcel is automatically insured.
Any insurance arrangements and additional charges will be disclosed where relevant to the purchase.
The absence or limitation of shipping insurance does not remove any statutory delivery responsibility owed by SEDA ROSE to the customer.
15. Failed Delivery and Uncollected Parcels
If delivery is unsuccessful, the carrier may provide redelivery or collection instructions.
Customers should follow reasonable collection instructions and notify SEDA ROSE if assistance is needed.
Where a parcel is returned because of an incorrect customer-provided address or an unreasonable failure to collect, additional reasonable delivery costs may apply where lawful and appropriately disclosed.
Any cancellation, refund or reshipping arrangement will be determined under the applicable purchase terms and consumer law.
16. Changes to Delivery Arrangements
Requests to change delivery details, delivery methods or recipient information should be submitted as early as possible.
SEDA ROSE may be unable to accommodate changes after dispatch or after a supplier has committed to a particular fulfilment arrangement.
Any proposed additional charges or material changes will be communicated for approval where required.
17. Ownership and Risk
Ownership of jewellery and responsibility for loss or damage will be determined by the accepted purchase agreement and applicable law.
SEDA ROSE does not seek to transfer responsibility for a retailer-arranged delivery to the customer earlier than legally permitted.
Where a customer independently arranges a carrier not offered or arranged by SEDA ROSE, different legal rules may apply.
Nothing in this section excludes mandatory consumer protections.
18. Returns and Refunds
Shipping and delivery concerns that involve cancellation, faulty goods, damage or refunds are also addressed in our Returns & Refunds Policy.
That policy must be read subject to applicable Australian Consumer Law.
No shipping condition removes a customer's non-excludable statutory rights.
19. Changes to This Policy
SEDA ROSE may update this policy as its delivery arrangements, suppliers and services change.
The current version will be published on our website.
Changes will not retrospectively remove binding delivery commitments or existing statutory rights.
20. Contact Information
For shipping enquiries, delivery updates or assistance with an order, please contact:
SEDA ROSE Jewellers
Email: Conciergesedarosejewellers@gmail.com
Website: https://www.seda-rose-jewellers.store/
SEDA ROSE JEWELLERS
Beautifully Chosen. Personally Yours.
End of Shipping & Delivery Policy