SEDA ROSE JEWELLERS
Returns & Refunds Policy
Beautifully Chosen. Personally Yours.
Effective Date: 10/2026
Business Name: SEDA ROSE Jewellers
ABN: 39163117929
Website: https://www.seda-rose-jewellers.store/
Email: Conciergesedarosejewellers@gmail.com
1. Our Approach to Returns and Refunds
At SEDA ROSE Jewellers, we understand that purchasing fine jewellery is a meaningful decision.
Our jewellery may be selected from available collections, specially sourced or created according to an individual customer's preferences.
We encourage customers to review all relevant product information, specifications and purchase conditions before confirming an order.
This policy explains how cancellations, returns, refunds and product concerns are handled.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded.
2. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product fails to meet an applicable consumer guarantee, customers may be entitled to a repair, replacement, refund, compensation or another remedy, depending on the circumstances.
For a major failure with goods, customers may generally choose a refund or replacement, subject to applicable law.
For a failure that is not major, SEDA ROSE may be entitled to provide a remedy within a reasonable time before the customer becomes entitled to certain alternative remedies.
These rights apply to eligible purchases regardless of whether the jewellery is ready-made, specially sourced or custom-made.
3. Change-of-Mind Purchases
SEDA ROSE does not generally offer voluntary returns, exchanges or refunds where a customer simply changes their mind.
Examples include circumstances where a customer:
- No longer wants the jewellery.
- Changes their personal preferences.
- Finds a similar item at a lower price elsewhere.
- Decides the jewellery is no longer suitable for an intended occasion.
- Changes their mind about a design or gemstone after purchasing.
This policy does not affect any statutory rights that apply to the transaction.
Any exception voluntarily offered by SEDA ROSE must be expressly agreed in writing.
4. Ready-Made Jewellery
Ready-made jewellery purchases are subject to the accepted product description, purchase terms and applicable consumer law.
Customers should carefully review available information regarding dimensions, materials, gemstones, sizing and other relevant characteristics before purchasing.
A return or refund is not automatically available merely because an item does not meet a customer's personal preferences.
Where the jewellery does not meet an applicable consumer guarantee, the customer remains entitled to the appropriate legal remedy.
5. Bespoke and Custom-Made Jewellery
Bespoke jewellery is created or arranged according to the customer's approved requirements.
Before production begins, customers must approve the final quotation and relevant design specifications in writing.
Once an accepted bespoke order has entered procurement or manufacturing, SEDA ROSE does not ordinarily accept voluntary change-of-mind cancellations or refunds.
However, a bespoke or custom-made classification does not remove consumer guarantees.
Where the finished jewellery fails to meet applicable legal requirements, including agreed descriptions or specifications, the customer retains their statutory remedies.
6. Specially Sourced Jewellery and Loose Gemstones
Specially sourced jewellery, loose diamonds and other gemstones may be obtained specifically to fulfil an accepted customer order.
Once a supplier purchase or procurement commitment has been made, voluntary change-of-mind cancellation may not be available.
Customers should review and approve the relevant specifications, gemstone descriptions, grading documentation where applicable, and final price before confirming their purchase.
SEDA ROSE does not guarantee that a gemstone will match every subjective preference beyond the agreed description and applicable consumer guarantees.
Where a gemstone or jewellery item is misdescribed, faulty or otherwise fails to meet a statutory guarantee, the appropriate legal remedy will apply.
7. Order Cancellations Before Procurement
Customers may contact SEDA ROSE to request cancellation before procurement or manufacturing begins.
A cancellation request does not automatically create an entitlement to a change-of-mind refund.
Where SEDA ROSE expressly agrees to cancel an order, the applicable refund or other settlement arrangement will be confirmed in writing.
Any deduction, cancellation charge or retained amount must be lawful, reasonable where required, and consistent with the agreed terms and applicable consumer law.
SEDA ROSE will not impose undisclosed or unenforceable cancellation penalties.
8. Order Cancellations After Procurement
Once SEDA ROSE has committed to purchasing, reserving or manufacturing jewellery under an accepted order, cancellation may involve costs or obligations that cannot reasonably be reversed.
SEDA ROSE does not generally offer voluntary change-of-mind cancellation after this stage.
However, customers retain all cancellation and refund rights provided by applicable law.
SEDA ROSE will not rely on procurement status to deny a remedy that is legally required.
9. Incorrect, Faulty or Misdescribed Jewellery
If jewellery is faulty, materially different from its description or otherwise fails to meet an applicable consumer guarantee, customers should contact SEDA ROSE with their order details.
We may request photographs, a description of the concern or other reasonable information to assist our assessment.
Depending on the nature of the failure and applicable law, the customer may be entitled to a repair, replacement, refund or compensation.
SEDA ROSE will not require customers to accept store credit instead of a monetary refund where the law entitles them to a refund.
10. Natural Diamonds, Gemstones and Individual Characteristics
Natural diamonds and gemstones may have unique inclusions, colour variations and other natural characteristics.
Such characteristics are not necessarily defects where they are consistent with the product's accurate description and agreed specifications.
However, describing a gemstone as natural or individually unique does not excuse inaccurate descriptions, undisclosed material characteristics where disclosure is legally required, or failures to meet consumer guarantees.
Any grading report or certification included in the sale will be identified in the relevant product information or quotation.
11. Jewellery Sizing and Personal Preferences
Customers are encouraged to confirm ring sizes, bracelet lengths, necklace dimensions and other relevant measurements before approving a purchase.
Where an item accurately matches the agreed measurements and specifications, a preference for a different size does not automatically create a right to a change-of-mind refund.
Where incorrect sizing results from SEDA ROSE's failure to meet agreed specifications or another applicable consumer guarantee, the customer's legal rights remain unaffected.
Any voluntary resizing or alteration service, including applicable charges, must be separately agreed.
12. Damage After Delivery
Jewellery should be handled and maintained with appropriate care.
Damage caused solely by misuse, accidental impact, improper care, unauthorised alteration or ordinary wear and tear does not automatically entitle a customer to a remedy.
However, SEDA ROSE will assess concerns according to the circumstances and applicable consumer guarantees.
A product may still fail a consumer guarantee even if the problem becomes apparent after delivery or use.
13. Delivery Damage, Missing Items and Lost Parcels
If jewellery arrives damaged, incorrect or incomplete, customers should contact SEDA ROSE as soon as reasonably possible.
Photographs and order details may help us investigate.
A request for prompt notification does not impose a deadline that removes statutory rights.
Where SEDA ROSE is legally responsible for a delivery failure, missing item or damaged product, the appropriate remedy will be provided.
Customers will not be required to resolve a retailer-responsible delivery failure solely with the courier or supplier.
14. Return Assessments
Where a return or assessment is appropriate, SEDA ROSE will provide reasonable instructions regarding the next steps.
Customers may be asked to provide proof of purchase or other reasonable evidence of the transaction.
Original packaging and accompanying documentation may assist an assessment but are not mandatory conditions for exercising statutory rights where the law does not require them.
SEDA ROSE may arrange an inspection or other reasonable assessment where necessary.
An assessment process must not be used to unreasonably delay or deny a legally required remedy.
15. Return Shipping Costs
Where jewellery is returned because of a failure for which SEDA ROSE is legally responsible, return or collection costs will be handled in accordance with applicable law.
Customers may be entitled to reimbursement of reasonable return costs or collection arrangements in relevant circumstances.
For any voluntary return or exchange expressly agreed by SEDA ROSE, shipping responsibilities and costs will be disclosed as part of that agreement.
No undisclosed return fee will be imposed.
16. Refund Processing
Where a refund is required by law or expressly agreed, SEDA ROSE will arrange it within the applicable legal timeframe or otherwise within a reasonable period.
Refunds will ordinarily be made using an appropriate payment method consistent with the customer's legal rights and the original transaction.
Processing times may depend on the payment provider or financial institution.
SEDA ROSE will not substitute store credit for a legally required monetary refund without the customer's agreement where such agreement is permitted by law.
17. Bespoke Program Credit
The proposed SEDA ROSE Bespoke Program involves prepaid jewellery store credit and is subject to separate terms.
The program is not currently accepting customer contributions.
If formally launched, ordinary requests to withdraw unused prepaid credit will be governed by the legally approved Bespoke Program agreement and applicable law.
No Bespoke Program provision may exclude mandatory repayment, refund or consumer rights.
Refund rights relating to jewellery purchased using program credit will be determined according to the applicable transaction and legal requirements.
18. Digital E-Gift Cards
Digital E-Gift Cards, if introduced, will be governed by separate terms.
A change of mind does not ordinarily create an automatic right to a refund of a valid gift card.
However, statutory refund, repayment and other consumer rights remain unaffected.
Where jewellery purchased using a gift card is refunded, the applicable legal requirements determine the appropriate remedy.
19. No Additional Voluntary Warranty
SEDA ROSE does not provide an additional voluntary manufacturing warranty or fixed warranty period unless expressly agreed in writing.
This does not affect any statutory consumer guarantee.
Consumer guarantees may continue to apply for a period considered reasonable under the law, having regard to the jewellery, its price, quality, representations and other relevant circumstances.
Customers are not required to purchase an additional warranty to receive statutory protections.
20. Third-Party Manufacturers and Suppliers
SEDA ROSE may source jewellery from independent suppliers, manufacturers or other providers.
Some items may be shipped directly to customers by those providers.
Where SEDA ROSE is the retailer, third-party sourcing or fulfilment does not remove its applicable legal responsibilities to customers.
Customers may contact SEDA ROSE directly regarding concerns about purchases made from our business.
21. Fraudulent or Unsupported Claims
SEDA ROSE may undertake reasonable verification of return and refund requests.
We may investigate suspected fraudulent claims, altered products, unauthorised transactions or materially inaccurate information.
Any investigation must be lawful and proportionate.
SEDA ROSE will not deny a valid statutory remedy merely because a customer has raised a complaint or because verification is required.
22. Disputes and Complaints
We encourage customers to contact SEDA ROSE if they believe their jewellery does not meet the agreed specifications or applicable consumer guarantees.
We will consider the available information and respond in accordance with applicable law.
Customers retain the right to contact relevant consumer authorities, seek independent advice or pursue other lawful dispute-resolution options.
23. Relationship With Other Policies
This Returns & Refunds Policy should be read alongside:
- SEDA ROSE Website Terms & Conditions.
- Shipping & Delivery Policy.
- Privacy Policy.
- Relevant product descriptions and accepted quotations.
- Bespoke Program Terms & Conditions, if launched.
- Digital E-Gift Card Terms & Conditions, if launched.
Where a provision conflicts with a mandatory legal requirement, the applicable law prevails.
24. Changes to This Policy
SEDA ROSE may update this policy as its products, services and legal requirements change.
The current version will be published on our website.
Updates will not retrospectively remove existing contractual rights or statutory consumer protections.
25. Contact Information
For returns, refunds, order cancellations or product concerns, please contact:
SEDA ROSE Jewellers
Email: Conciergesedarosejewellers@gmail.com
Website: https://www.seda-rose-jewellers.store/
Please include your order number, relevant purchase information and a brief description of your enquiry where available.
SEDA ROSE JEWELLERS
Beautifully Chosen. Personally Yours.
End of Returns & Refunds Policy
